How to book an appointment

You can book an appointment in a number of ways either by:

•Telephoning the surgery on 01460 52354.

•Online via Patient Access

•Or calling at the surgery during opening hours.

If you cannot keep or no longer need an appointment please inform us as soon as possible so that it may be released for another patient.

We offer 10 – 15 minute appointments. Please tell the receptionist if you think you need longer as we can then book extra time for you.

You can request an appointment with a Doctor of the same sex for a one off consultation. However we must point out that the appointment will be for the one problem you wish to see the Doctor for, any other concerns must be discussed with your usual GP

Book an urgent appointment

If your request is an urgent matter for the day please call our reception before 1:00pm, (any calls received after this time may not be dealt with that day). The receptionist will ask you for a brief description and will ask you some questions about your problem. This is at the doctors request and will ensure that your problem is directed to the most appropriate practitioner. This may be a doctor, or another member of the healthcare team.

Alternative Services

In certain situations, it may be more appropriate to direct you, in the first instance, to an alternative healthcare service.

For example:

Acute Eye Conditions:  The Somerset Acute Community Eyecare Scheme (ACES)  is a free service available to all patients registered with a Somerset GP. The service provides patients experiencing recently occurring medical eye conditions with appropriate treatment closer to home. The service is provided by local optometrists with the specialist knowledge and skills to carry out this work at a locally approved opticians.  For further information visit:

https://www.somersetccg.nhs.uk/health/local-services/somerset-acute-eyecare-scheme-aces/

Community Pharmacist Consultation Service:

The NHS Community Pharmacist Consultation Service (CPCS)  facilitates patients having a same day appointment with their community pharmacist for minor illness or an urgent supply of a regular medicine, improving access to services and providing more convenient treatment closer to patients’ homes.

Our Reception Team can refer you directly to this service.  For more information please click on the link below:

https://www.england.nhs.uk/primary-care/pharmacy/pharmacy-integration-fund/community-pharmacist-consultation-service/

Minor Injury Units:

It may be necessary for us to signpost you to a Minor Injury Unit (our closest being located in Chard).  For further details, follow the link below:

https://www.somersetccg.nhs.uk/health/local-services/minor-injury-units/

Accident and Emergency Department:  If you have Chest Pain or a condition you are concerned may be immediately life-threatening you should not try to contact the surgery but dial 999 immediately.