How to book an appointment

We now offer a total triage system, this system assess patients based on their needs and directs them to the most appropriate care.

To request an appointment with a doctor, either routine or urgent on the day, you must complete an online consultation form, which can be found here. Appointments can no longer be booked directly by phone. However, the care navigator team can help complete the form by phone or at the desk for those without internet or smartphone access.

The online consultation form is available Monday to Friday 08:00am – 06:30pm, excluding bank holidays and staff training closure afternoons. It can be completed online or through the NHS App under the services section.

Nursing appointments can still be booked directly with reception.

Alternative Services; 

In certain situations, it may be more appropriate to direct you, in the first instance, to an alternative healthcare service.

For example:

Acute Eye Conditions:  The Somerset Acute Community Eyecare Scheme (ACES)  is a free service available to all patients registered with a Somerset GP. The service provides patients experiencing recently occurring medical eye conditions with appropriate treatment closer to home. The service is provided by local optometrists with the specialist knowledge and skills to carry out this work at a locally approved opticians.  For further information visit:

https://www.somersetccg.nhs.uk/health/local-services/somerset-acute-eyecare-scheme-aces/

Community Pharmacist Consultation Service:

The NHS Community Pharmacist Consultation Service (CPCS)  facilitates patients having a same day appointment with their community pharmacist for minor illness or an urgent supply of a regular medicine, improving access to services and providing more convenient treatment closer to patients’ homes.

Our Reception Team can refer you directly to this service.  For more information please click on the link below:

https://www.england.nhs.uk/primary-care/pharmacy/pharmacy-integration-fund/community-pharmacist-consultation-service/

Minor Injury Units:

It may be necessary for us to signpost you to a Minor Injury Unit (our closest being located in Chard).  For further details, follow the link below:

https://www.somersetccg.nhs.uk/health/local-services/minor-injury-units/

Accident and Emergency Department:  If you have Chest Pain or a condition you are concerned may be immediately life-threatening you should not try to contact the surgery but dial 999 immediately.