Making a complaint

The team at Summervale Surgery are committed to providing a quality service to all our patients.  

However, if you feel dissatisfied with the service you have received, please let us know as soon as possible by speaking to the  Managing Partner, Donna Noyce (via Reception on 01460 52354).   The Managing Partner will endeavour to help resolve issues as they arise.

You can view the Summervale Surgery Complaints Leaflet here:

Complaints Leaflet

Further information regarding making a complaint can be found on the NHS website.

/https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/

Can I get help to make my complaint?

If you feel you would like help to make your complaint support is available.

An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you.  This service is free to anyone making a complaint about their NHS treatment or care.

Your local Healthwatch can help you find independent NHS complaints advocacy services in your area.